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Date(s) - 05/21/21
12:00 pm - 3:00 pm


Eleventh Annual Training

Insight Approach

The Insight Approach to Conflict: Building Intra-personal, Interpersonal and Systemic Capacity

Presenter: Dr. Marnie Jull, Associate Professor, Royal Roads University, Victoria, BC, Canada

Registration Open Now: Don’t Delay! “Space” may be infinite, but THIS event is Limited to 22 collaborative professionals…  Scroll down.

What is “Insight Approach?”

The Insight approach to conflict was developed by two Canadian scholars, Dr. Cheryl Picard and Dr. Kenneth Melchin, who integrated skills of conflict intervention with the theoretical foundation of philosopher Bernard Lonergan’s Insight method. The result is a unique way of understanding and addressing the complexity of conflict, including the importance of values and the role of emotion. The Insight approach recognizes that conflict behavior is the result of a decision – to defend – against a sense of threat. Ongoing patterns of defensive behaviour (involving fight, flight, freeze or fawn) tend to block productive problem-solving and perpetuate conflict behaviours. By focusing on the threats that cause people to defend, collaborative practitioners can explore what sustains conflicts so they can work with parties to bring about learning and change. The Insight approach is also very useful for practitioners to reflect on their own internal responses and to identify the threats and defensive responses that may inhibit productive collaboration.

Dr. Marnie Jull
Dr. Marnie Jull, Associate Professor, Royal Roads University, Victoria, BC, Canada

The Trainer

Dr. Marnie Jull is Associate Professor and Program Head for the Master of Arts in Conflict Analysis and Management program at Royal Roads University in Victoria, BC, Canada. She is an experienced academic, practitioner, author and teacher who has specialized in addressing interpersonal, workplace and organizational conflict. She has lived and worked in Thailand, Australia, and the United States. As one of the Steering Committee members of the soon-to-be launched Insight Collaborations International, and a co-organizer of two international Insight Summits, Marnie is a recognized leader in the development of the Insight approach.

Experience: Prior to joining Royal Roads in 2016, Marnie worked for over two decades to address interpersonal, workplace and organizational conflict in a variety of contexts including government, university, religious organizations, small business, as well as local and international NGOs. She has taught within the Faculty of Law at Carleton University in Ottawa, Canada and helped to develop key pieces of legislation related to whistleblowing and Informal Conflict Management Systems in the government of Canada. Marnie has extensive experience in leading experiential learning for diverse mid-career professionals, including lawyers, social workers, educators, health professionals, and police.

Credentials: Marnie holds a PhD in Sociology from Carleton University, a Graduate Certificate in Conflict Resolution from Carleton University, a MA in Political Science from York University and a BA with joint honors in International Relations and English literature from the University of Toronto.

Learning Plan:

Participants: Limited to 22 collaborative professionals

Sessions: Four sessions: May 7, May 21, June 11, June 25 2021 (12 – 3 pm PDT, with short break)

Price: scroll down… Early Bird pay before April 15th.

Platform: Zoom

Learning Outcomes: By the end of the sessions, participants will be able to:

  • Identify some strengths and limits of the interest-based approach and the Insight approach
  • Describe some of the driving dynamics of conflict behavior
  • Identify conflict behaviors and the threats that may underlie them
  • Recognize some of their own internal reactions and responsive decisions to clients’ and colleagues’ conflict behavior
  • Articulate a theory of change that can support the discovery of new possibilities of moving through conflict and collaboration
  • Apply several strategies to de-escalate and use emotion to advance dialogue, such as reflecting on significance; identifying gaps; and indicating aspirations
  • Build their network with other collaborative professionals to build conflict capacity among them.

Proposed Activities:

Pedagogical Approach: These workshops are learner-centered, designed to meet the needs of the attending participants. It is structured to deliver the learning outcomes and will be also be emergently responsive to specific questions and themes that participants bring forward, particularly in the culminating final workshop. Overall, the series of workshops combine the presentation of information and theory with reflective practice, discussions, and participant-generated questions and case studies.

Workshop 1: Why Insight?

Beyond The Lemon: From Interests to Insight

In this workshop, we explore the classic “lemon fight” that illustrates the distinction between positions and interests (in which two parties’ positional demands to have a single lemon is resolved when it is discovered that one party wants the juice and the other wants the rind). After exploring the strengths and limits of this teaching story, participants will be introduced to key concepts and practices of the Insight approach to conflict, particularly the model of decision-making. Participants will then “pair and share” on difficult conversations, while practicing their skills of noticing, verifying, and wondering. Questions and reflections will be invited throughout the session. After the workshop, a reading will be sent to participants with questions for reflection. Participants will be also be invited to identify a skill they would like to develop or a situation they find challenging that can be discussed in our subsequent workshops together.

Workshop 2: Working With Threat and the Insight approach’s Theory of Change

This workshop will review key concepts and skills introduced in Workshop 1. Participants will have time in small groups to share their reflections on the previous session and the reading, followed by a plenary “question-storming” that will inform the flow of the workshop. In the core of the workshop, we will explore different dimensions of “threat” and their impact on conflict behaviour. We will discuss working with emotion as well as strategies to address moralizing judgments to facilitate curiosity and change. There will be opportunities to develop skills through watching demonstrations as well as coaching/practising on participant-generated cases. After the workshop, participants will be invited to connect in small groups to discuss/practice and report on their discoveries in the next workshop. Further readings will be provided.

Workshop 3: Thinking Systemically: Roles, Interactions, Identities

After reviewing key concepts and skills from previous workshops and responding to questions raised, we will discuss “systems-thinking” and the importance of recognizing roles, interactions and identities in addressing conflict behavior. We will consider the issue of personal and systemic bias and blind-spots. We also will discuss “self-in-system” to recognize and respond to our inner track within complex systems. Additional case studies and skill-development will be explored, responding to participants’ learning goals and questions.

Workshop 4:

This workshop will be designed to respond to the emergent learning from the previous three sessions. We will devote a portion of the session to evaluating our own practices, building networks and enhancing conflict capacity within participants’ learning system to sustain their learning.

Training Rates ~~ Registration Open!                              [Join now to get Member-prices]

Early Members Early Non-Members Members Non-Members
Attorneys / MHPs / Financials $200 $250 $250` $300
Students / Judges / pro bono $50 $100 $100 $150
Special early registration discounts, noted above, END on April 15, 2021.

Annual Business MeetingNOTICE: The OACP annual member meeting (for election of directors and other proper business) will be held : TBA. All members are welcome and encouraged to attend (and Vote!).

BIG thanks to the Member Support – Annual Training Committee:
Lee Hamilton, Chair; Angie Russo

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